Senior Manager Business Analytics (Operations Analytics) - Vice President

Vice President – USCC Operations Analytics (People Manager)

Shape the Future of Operations Excellence

Be a Problem Solver. Enable AI Transformation. Lead with Impact.

Job Description

Are you a results-oriented analytics leader with a passion for solving complex business problems and driving operational transformation through data, analytics, and AI?

Join the Analytics & Information Management (AIM) organization as a Vice President (C13) – USCC Operations Analytics, where you will play a pivotal role in driving operational excellence, productivity, risk management, and client experience across US Consumer & Commercial Banking (USCC) Operations.

This role sits at the intersection of business, analytics, and emerging AI technologies. You will partner closely with Operations leaders to understand strategic priorities, identify opportunities for improvement, and deliver measurable business outcomes through advanced analytics, automation, Generative AI, and Agentic AI solutions.

A critical success factor for this role is the ability to deeply understand operational challenges, translate them into structured analytics and AI opportunities, and drive execution from concept through implementation.

As a people manager, you will lead and develop a high-performing team of analytics professionals while fostering a culture of innovation, continuous improvement, and business impact.

Responsibilities

Business Partnership & Problem Solving

• Build strong partnerships with USCC Operations, Product, Risk, Compliance, Technology, and Operational Excellence teams

• Develop deep understanding of operational processes, customer journeys, controls, and business priorities

• Translate complex business challenges into actionable analytics and AI solutions

• Serve as a strategic advisor to Operations leadership on data-driven decision making