Senior Lead – Observability (ServiceNow ITOM & Dynatrace)

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Position:Senior Lead – Observability (ServiceNow ITOM & Dynatrace) Location: Pune

We are seeking a Senior Lead – Observability to drive enterprise-scale monitoring transformation with a strong focus on ServiceNow ITOM Event Management and Dynatrace Observability. This role will build a high-quality, low-noise event management ecosystem where Dynatrace provides AI-driven observability insights and ServiceNow acts as the central event correlation and incident automation platform.

Key Responsibilities

• Lead ServiceNow ITOM Event Management design including event correlation, alert deduplication, and incident automation.
• Drive noise reduction initiatives and improve signal-to-noise ratio.
• Improve signal quality via alert hygiene, anomaly detection, and threshold tuning.
• Leverage AI (Davis) for root cause analysis and alert correlation.
• Manage observability tools to ServiceNow integration, ensuring enriched and pre-correlated events.
• Implement observability-as-code and automation via APIs, CI/CD, and Terraform.
• Track KPIs such as MTTR, alert reduction, and incident quality improvements.
• Demonstrated experience and expertise in using machine learning and Generative AI to develop solutions such as predictive monitoring, incident diagnosis, summarization and correlation.
• Broad experience across infrastructure, application, data, and integration architecture.
• Strong analytical, communication, and strategic thinking skills.

Qualifications