Senior Group Leader (Content Moderation)

Job Title: Senior Group Leader (Content Moderation) City: Bengaluru State/Province: Karnataka Posting Start Date: 6/26/26 Job Description: Job Description Operations Manager – Content Review/Moderation. Location: Bangalore, India Band: B3 Experience: 8+ Years Shift: 24/7 (5 days/week with rotational week offs) Employment Type: Full-Time Job Summary We are looking for an experienced Operations Manager – Content Review to lead large-scale operations in a high-volume, fast-paced content moderation environment. The role demands strong strategic leadership, client management, and operational excellence while managing multiple teams and driving business outcomes.

Key Responsibilities

Provide strategic direction and leadership to content moderation operations Manage end-to-end delivery including Accuracy, AHT, SLAs, Attrition, and Shrinkage Lead and mentor Team Leaders and mid-level managers , ensuring high performance Build and maintain strong client relationships and ensure stakeholder satisfaction Drive revenue attainment, profitability, and business growth opportunities Identify process improvement and optimization initiatives to scale operations Ensure compliance with policies, quality standards, and governance frameworks Lead workforce planning, capability development, and employee engagement initiatives Required Skills & Competencies Proven ability to lead large teams (80–120 FTEs) in content moderation/BPO environments Strong strategic planning and execution capabilities Expertise in client and stakeholder management Strong analytical and data-driven decision-making skills Excellent communication and presentation skills Ability to inspire teams, drive change, and work independently Agile mindset with ability to work under pressure in a 24/7 work environment Eligibility Criteria Graduate in any discipline Minimum 8+ years of experience in BPO/ITES or Content Moderation Proven experience in managing large teams and operations delivery Preferred Qualifications Lean / Six Sigma certification Experience in revenue management and P&L ownership. Key Competencies Strong observation, analytical, and decision-making skills Good understanding of global and trending topics (Geopolitical, Entertainment, Sensitive events) Ability to drive continuous improvement and operational excellence Additional Details Language: English (Read/Write/Speak) Proficiency Level: CEFR C1 Nationality: Indian Notice Period: Within 30 days preferred