LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.
Position Overview
LivePerson Voice is a state-of-the-art, born-in-the-cloud SaaS offering. Our Cloud platform is a multi-tenanted solution hosted on GCP using a modern technology stack. Most of our cloud software is deployed as microservices written in Node.JS on top of a NoSQL DB stack (MongoDB, Firebase, ElasticSearch). Our telephony connector layer is a mixture of ASP/.Net and Java code.
The customer facing app is written in TypeScript using the modern Angular framework. It is deployed in several different contexts including as a Chrome extension, Electron desktop applications for both Windows and Mac, and embedded in a number of CRMs (including Salesforce) in an iFrame.
You will be working directly with the customer facing application. As a Software Developer you will build components of the LivePerson Voice product with a focus on stability and innovation. You will be adding new features, creating new APIs, and working to delight our customers.
You Will: Key Responsibilities & Impact
Architect, Design and implement business software and underlying APIs
Work with Product Management to create delightful user experiences
Create platform-independent code that can be run on multi-browser, multi-OS environments
Play a critical role in all architecture, coding, testing, and deployment decisions.
Produce engineering specifications, delivery estimates, and implement solutions based on product requirements.
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Provide technical documentation for the solutions that you implement
Collaborate with peers on specifications, code reviews, and testing.
Write unit and automated end-to-end tests to improve code quality and maximize code coverage for new and existing features.
Meet KPIs for engineering team and be responsible for them on a weekly basis
Communicating with customers and partners to be able to provide business value and engineering value to the problems at hand.
Participate in daily standups, sprint planning sessions, grooming sessions, and retrospectives.
You Have: Required Skills & Qualifications
8+ years of experience building successful large scale production software systems
5+ years experience writing code with TypeScript, Javascript, Node.js or equivalent frameworks.
3+ Experience building interactive UI with Angular/Vue
3+ years of Experience building RESTful microservices
3+ years of experience in Kubernetes (cluster, load balancer), Google Kubernetes or other kubernetes environments
Experience with Git
Experience building applications using MongoDB.
Experience with data aggregation models for multiple data sources.
Experience building Enterprise class Multi-tenant SaaS application platform
Experience working with Google Cloud Platform, AWS, or Microsoft Azure.
Experience with frameworks like Jest, Mocha, or Nock.
Experience instrumenting code for gathering production performance metrics.
Experience with Agile development methodology.
Preference to candidates with experience integrating telephony, CRM, or CTI applications.
Preference to candidates with MEAN stack experience.
Ability to work independently with minimal supervision.
The salary range for this role will be between $130,000 to $160,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.
Our Benefits & Perks
We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.
🏥 Health & Wellbeing
Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs.
Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.
💰 Financial Security & Growth
401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)
HSA & FSA Plans: To help you plan for health related expenses on a pre-tax basis
Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.
Additional Insurances: Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.
Development: Access to internal professional development resources.
👨👩👧👦 Time Away & Family Support
Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval.
Paid Public Holidays.
Generous Parental Leave Policy: Including maternity/paternity support and fertility services.
💻 Workplace Flexibility
Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.
Why You’ll Love Working Here
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.
Belonging at LivePerson: Equal Opportunity Employer
We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.
Accessibility Commitment
LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
Important Candidate Notice
The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.
Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your s
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