Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
The Senior Field Support Engineer serves as a main point of contact for Rockwell Automation’s customers and serves as company liaison with customers on administrative and technical matters for assigned projects.
Regional travel is required, up to min. 50%. The preferred candidate will have Advanced Rockwell Automation Software experience. Rockwell’s Field Support Engineer’s are responsible for effectively providing services to support the on-site installation, start-up, maintenance, and operation of automation control systems & advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products which comprise these systems.
Responsibilities
- Provide customer support through the performance of installation, as well as overseeing any necessary diagnoses,
- troubleshooting, service, and repair of Rockwell equipment and systems.
- Program PLCs, HMIs and SCADA systems for new or modified equipment.
- Maintain automation and equipment including working with low to medium voltage.
- Troubleshoot problems, identify, and implement new or amended system functionality, identify operational
- process gaps, and take corrective actions.
- Recommend and initiate modifications or replacement of equipment, which fail to meet operating standards.
- Experience with networks including EtherNet, ControlNet, and DeviceNet
- Application/Project experience utilizing Rockwell’s Advance Software Packages such as Historian, AssetCentre,
- VantagePoint, and Plant/Energy Matrix
- Experience in Virtual Machine computing and Thin Client technology
What We Offer:
Our benefits package includes …
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development
- ... and other local benefits!
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At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
LI-Onsite, #LI-Hybrid
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