Allianz is a leading global insurance and financial services provider, founded in 1890 and headquartered in Munich, Germany. Operating in over 70 countries, Allianz serves 126+ million customers with products like property and casualty insurance, life and health insurance, asset management, and business solutions. Known for financial strength, innovation, and sustainability, Allianz is committed to customer-centricity, diversity, and excellence. With over 150,000 employees worldwide, Allianz is a trusted name in the industry.
What you will do
Allianz Partners have high ambition to develop Specialty Lines wordwide.
As part of Global Operations, in Specialty Lines we are responsible for supporting customers with their mobile devices repairs & cybersecurity matters.
This role aims at providing timely Operational support to our Platform teams by enabling: Optimal Quality Management mechanisms, monitoring Strategic KPIs such as: VOC, Customer Satisfaction, Complaints and other OPS metrics.
Guaranteeing robust procedures to comply with Standards and regulatory needs, enabling capabilities to deliver Excellence, such as: Learning & Development, Quality Assurance while supporting experts in Risks Monitoring and Operations Analytics.
This role is a Hybrid role however for onboarding and training purposes there will be a requirement to be in the office on joining.
Global strategy and local execution:
Compliance with Standards and guidelines
Quality Management and Assurance
Learning & Development
Contributing to other Operations Support activities: Fraud Prevention and Management, Leakage Control, Operations Analytics
You will be responsible for:
Quality Management & Excellence
Ensure compliance with Standards and Regulatory requirements related to Quality, Claims and Customer Protection
Ensure timely Complaints Management and Quality Assurance in defined scope
Foster Specialty Lines LOB-Organization as oneTeam by enabling global mechanisms for Quality Management, tools, reporting, governance in line with an organization of 1000 employees in Operations
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Provide robust guidelines and guarantees execution in Learning & Development to align with Specialty Lines Operations and Allianz Partners strategic goals
Participates in the training need collection, the creation and distribution of adapted state-of-the-art content to support Operations teams in developing skills, training programs and required certifications
Ensures follow up on strategic metrics e.g., Learning hours
Other Ops support activities
Supports experts in Operational Risks such as: Leakage controls, Fraud Prevention, Detection and Management
AI Readiness; Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
What you will bring
Quality and Data certification recommended.
Experience in business Operations, quality & support processesin large organizations
Warrantly experience if applying externally
Proficency in Excel and other telephony tools
Fluent English and / or any other EU language desirable.
What we offer
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance
How We Hire -Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.
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