We are looking for a detail-oriented and process-driven professional to join our team in a Collections & Business Operations Support role. The role involves managing accounts receivable activities, supporting business operations, and coordinating with both customers and clients to ensure timely collections and smooth workflow execution.
This position requires strong communication skills, accuracy in data handling, and the ability to manage multiple systems and stakeholders efficiently, especially in a US client-facing environment.
Key Responsibilities
A. Collections & Accounts Receivable Support
Review weekly aging reports to identify overdue accounts.
Send reminder emails to customers regarding pending payments.
Make outbound calls to customers to discuss outstanding invoices and payment commitments.
Follow up on promised payment dates and update collection notes accordingly.
Share and track payment plans with customers.
Escalate critical accounts or disputes to the client and internal stakeholders.
Monitor accounts across different aging buckets.
B. Business Operations (BizOps) Support
Create and update promotional deals on client platforms.
Perform product linking to ensure accurate mapping.
Process cancellations and update system records as required.
Coordinate and upload promotional creatives and marketing assets.
Prepare and maintain operational reports and trackers.
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Conduct data validation and quality checks to ensure accuracy.
C. Customer Communication
Respond to customer queries related to invoices, billing discrepancies, and account balances.
Draft professional and courteous emails for customer communication.
Coordinate with customers to obtain payment confirmations and remittance advice.
Maintain a positive customer experience while ensuring timely collections.
D. Client Communication
Participate in regular calls and chats with clients via Teams or Slack.
Share updates on collection progress, risks, and unresolved issues.
Execute client instructions accurately within agreed timelines.
Raise queries with clients when clarification is required.
E. System & Process Management
Work across multiple platforms, including Gmail, Zendesk, Salesforce, Zuora, Tableau, Sailthru, Google Sheets, and other client tools.
Update customer interaction notes and account status in internal and client systems.
Maintain proper documentation and audit trails of all activities.
Follow standard operating procedures (SOPs) and quality compliance guidelines.
F. Performance & Compliance
Meet daily and weekly productivity targets.
Maintain high accuracy and professionalism in all tasks.
Ensure strict data confidentiality and compliance with company policies.
Skill(s) required
Customer Support
Who can apply
Only those candidates can apply who
have minimum 1 years of experience
Other requirements
Required Skills & Competencies:
A. Communication Skills
Excellent verbal and written communication skills in English.
Neutral accent with confidence in handling US-based customers.
Ability to manage difficult conversations professionally.
Strong business email drafting and communication skills.
B. Functional Skills
Basic understanding of accounts receivable and collections processes.
Strong follow-up, negotiation, and problem-solving abilities.
High attention to detail and accuracy in execution.
C. Technical Skills
Proficiency in Microsoft Excel and Google Sheets.
Experience with CRM/ticketing tools such as Salesforce and Zendesk.
Exposure to tools like Zuora, Tableau, and Sailthru is preferred.
Ability to work efficiently across multiple systems simultaneously.
Eligibility Criteria:
Graduate in Commerce, Finance, Business Administration, or any discipline.
2–3 years of experience in collections or customer service roles.
Must have experience in a US BPO voice process.
Prior experience supporting international (especially US) clients is mandatory.
Salary
Probation:
Duration:
Salary during probation: After probation:
Annual CTC: ₹ 3,00,000 - 5,00,000 /year
Perks
5 days a week
Number of openings
1
About Adnet Infosystems (I) Private Limited
Adnet Global is a flagship, IT-enabled services company of the Advani Group of Companies. Headquartered in Mumbai, India, we specialize in the post-production of still images and motion stock. Since our beginning 16 years ago, we have become a team of 500 dedicated professionals serving more than 250 customers worldwide.
