Purpose Responsible for ensuring the physical security and safety of all shipments in the Area and various facilities under the Area Key Responsibilities Responsibilities Ensure physical security and safety of all shipments in the Area and various facilities (Service Centers, PUD/ DC etc.) under the AreaInvestigate cases related to loss, damage, pilferage, theft of shipments and misuse of credit cards in the Area; Ensure collaboration with Branch Security where requiredEnsure regular updation of SHIELD (online security module) and timely closure of investigation cases related to the Area in the systemResponsible for safety of high value shipments in the Area through physical hand-over and take-over, sending pre-alerts, monitoring shipments in transit, educating customers on packaging etc. as per defined procedureEnsure security checks on pickups done in the Area for dangerous goods/ banned items Ensure security checks on all shipments received from cash customers in the AreaConduct security verifications for all new Area customers prior to signing contractsEnsure the physical security of all the Blue Dart facilities in the areas covered under the AreaEnsure the functioning of electronic security devices in the Area (CCTV, Access Control, Fire Alarms, etc)Conduct regular security audits in the AreaUndertake pre-employment verifications and police verifications for all new joinees including PDAs in the AreaConduct security orientation and training for all employees in the AreaEnsure safety of the Area through regular conduct of electrical audits, fire-safety audits etcConduct various safety training programs for Area employees including emergency response procedures, mock fire-safety drills, etc.Ensure communication of the safety related policies and procedures to all Area employeesMaintain relationships and liaison with various regulatory bodies in the areas covered under the Area Liaise with the local police for smooth operations of delivery /network vehicles during day timeConduct regular trainings of security guards in the Area Key Result Areas and Key Performance Indicators S. No Key Result Areas Key Performance Indicators Ensure Shipment Security in the Area % Damaged shipments, missing/ pilfered shipments in the Area Number of theft/ pilferage cases involving high value shipments in the Area % closure of security related cases (Cases of thefts, damages, pilferages etc) in Area Adherence to timelines and SOPs % adherence to defined timelines/ TATs in the Area for Updation and closure of cases in SHIELDConduct of pre-employment verificationConduct of client verification Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in the Area Safety Coverage % coverage of locations in the Area (as per plan) in terms of Safety DrillsSafety AuditsSecurity Orientation and TrainingElectrical audits Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines Support Employee Capability Building % Key positions within team with identified successors / potential successors