Senior Executive - Operations

Sr. Executive- AR caller:

Qualifications: Graduation in any stream

Experience: BPO Experience - 3-6 years

US Healthcare AR experience preferred

Communication Skill:

Excellent oral and written communication skills

Working Hours:

40 hours per week as Full-time employee

Shift time: 7:30 PM IST - 4:30 AM IST

Weekends Off

Telecommuter/Internet requirements, if applicable:

High Speed internet connection at home, must be broadband

Must understand and adhere with telecommuter policy

• Interact and probe the insurance representative to get the required status update and have the claim resolved

• Ensure Daily Productivity targets are met at the required quality level on the assigned inventory,

• Perform timely follow up on claims to avoid revenue loss, Prioritize the pending claims for calling from the aging bucket,

• Review claims that have not been paid by insurance companies,

• Check insurance information provided by patient if it is insufficient or unclear,

• Follow the guidelines and applicable rules while calling insurance companies for confidentiality and HIPAA compliance,

• Escalate difficult collection situations to management in a timely manner, Handling patients billing queries and updating their account information,