Key Responsibilities:1. Logistics Process Management • Strong understanding of forward and reverse logistics (RVP & RTO). • Ability to manage region-wise pickup cut-off times and align daily load connections. • Track and manage logistics flow dynamically, aligned with business needs. 2. Vendor & Partner Management • Experience with 3P logistics partners (Delhivery, Ekart, Bluedart). • Ability to conduct vendor performance reviews (TAT, Delivery Experience). • Drive process improvement and geographic performance enhancements. 3. Customer-Centric Execution • Ensure delivery experience and complaint resolution within SLA (e.g., 48 hours). • Strong ownership of bad/lost/damaged shipment claims and escalations. • Work closely with CS and finance to close the loop on CX-impacting issues.4. Data Analysis & Reporting • Review vendor MIS for TAT, returns, claims, and process alignment. • Use Excel and internal tools to monitor actual vs. promised TAT and NPS. 5. Cross-Functional Collaboration • Work with Warehouse, EBO, IT, CS, and finance teams. • Coordinate internal and external teams for seamless execution. 6. Process Improvement & Optimization • Identify and act on process time reduction from first mile to last mile. • Drive weekly and monthly performance reviews with actionable outcomes. 7. Stakeholder Management & Communication • Strong written and verbal communication for managing internal and external stakeholders. • Regular updates, escalation handling, and proactive problem-solving. 8. Technology & Tools Proficiency • Comfortable using internal logistics tools, vendor portals, Excel dashboards. • Understanding of logistics tech integrations and operational workflows.