Senior Executive - Franchisee Development - Express Logistics

FILING INFORMATION

Position

Executive – SBP (Surface Business Partner) and Franchisee Development

Department

Operations, Express Business

Location

Mumbai

Band

2

Reporting To

Manager - Franchise

Key responsibilities

• Support in Lead sourcing, identification, selection and on-boarding of franchises.

- Process hire, train and inspire the new onboarded franchisees/ SBP.

- Developing franchising opportunities and offering continuous support to franchisees, to ensure the overall success of the company as well as the franchise.

- Ensure planning and managing the franchisees/ SBP business and services and performance.

- Streamline these for efficient communication between company's internal teams and Franchisees/ SBP as per organizational requirement

- Regular interval franchise performance to be evaluated.

- Ensuring franchise compliance with franchise/ SBP agreement.

- Regular interaction company and franchise/ SBP

- Setting up processes that develops mutual performance objectives, financial sustainability for productive partner relationship.

- Communicating with regional business managers and ensuring that all processes flow smoothly.

- Co-ordinate with internal stakeholders (Business development/ Sales, Operations) in order to meet franchise/ SBP performance objectives.

QUALIFICATIONS & COMPETENCIES

- Graduate/Postgraduate (MBA preferred) with deep understanding of Franchisee Business