Senior Executive

Essential Functions

• Qualifying/Verifying claimant/caller information

• Confirming the type of Event

• Collecting demographic information

• Confirming coverage through Client tools

• Asking of pertinent questions as presented in the Client tools

• Submission of Events

Performance parameters

• Accuracy

- AHT

• Post Call Survey

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Desirable Skills

• Ability to read and comprehend English language in clear and precise manner

• Able to converse in English

• Reasoning Skills

• Problem Solving

• Eye for detail

Technical Skills

• Good computer navigation skills

• Typing speed of 25 Words per Minute with 95% Accuracy