Senior Education Operations

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are looking for an LMS Administrator to serve as the subject matter expert for our Cornerstone OnDemand (CSOD) platform. You will own end-to-end LMS administration, ensuring seamless, high-quality learning experiences for employees, customers, and partners while driving efficiency through automation and continuous improvement.

How will you make an impact?

Own day-to-day LMS administration, configuration, and system maintenance.

Manage and maintain learning objects (ILT, eLearning, certifications, assessments) and system settings (assignments, approvals, notifications).

Administer user roles, permissions, groups, and access controls.

Provide operational support—troubleshooting issues, handling requests, and managing escalations.

Execute bulk data operations, transcript management, and data governance activities.

Review and test CSOD quarterly releases, ensuring system readiness and quality.

Develop and maintain reports and dashboards to support learning analytics.

Drive process improvements, automation, and AI-enabled enhancements to improve efficiency.

Partner with cross-functional teams (Training, IT, Vendors) to ensure smooth delivery and continuous system optimization.

Have you got what it takes?

Required Skills & Experience

4 to 7 years of work experience

Hands-on experience administering Cornerstone OnDemand (CSOD) or similar LMS platforms.

Strong expertise in LMS configuration, content setup, and transcript management.

Solid understanding of learning operations and LMS workflows.

Experience with reporting and analytics tools (Power BI, Tableau, or similar).