Senior Digital Repair Specialist
Internshala
About the job
Jio Is inviting application for the role Senior Digital Repair Specialist Requirements
- Education: Diploma(Preferably in ECE/ Telecommunication/ IT/CS)
- Experience : 2-4 years
Job Description:1. Shortlist onboard and certify Partner or Technician2. Ensure availability and manage upgrades or terminations3. Conduct initial training, reskilling, upskilling, and periodic, refresher programs4. Deliver hands-on field training through OJTs5. Track KPIs and performance metrics of partners and technicians6. Take corrective actions based on evaluation outcomes7. Guide and support issue resolution within TAT to ensure customer satisfaction8. Conduct audits, inventory reconciliation and FTTx device inspections9. Handle walk-in customer interactions, device repairs/swaps, CRM, entries, and software upgrades10. Train and support extended service points11. Travel to touchpoints as per requirement12. Handle complaint management, out-calling, and coaching Jio, Associates as per need Skill Set:
- Handset repair skills,
- Knowledge of spares operations,
- Knowledge of CRM Systems,
- Technical knowledge and field team management skills
- Handle walk-in customer interactions, device repairs/swaps, CRM entries, and software upgrades
Who can apply
Only those candidates can apply who
- have minimum 2 years of experience
Salary
Probation:
Duration:
Salary during probation: After probation:
Annual CTC: Competitive salary
Number of openings
1 Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
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