Senior Developer

Overview of the Role As a TIBCO Support Specialist for the pharmaceutical sector, you will ensure the operational stability of TIBCO-based integration solutions. Your focus will be on incident management, middleware troubleshooting, and maintaining high availability of enterprise integration platforms. Detailed Responsibilities

• Provide L2/L3 support for TIBCO integration solutions (BusinessWorks, EMS, Spotfire), ensuring high availability.
• Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
• Monitor TIBCO middleware health using Dynatrace and BigPanda, proactively identifying issues.
• Troubleshoot integration failures, message queue issues, and connectivity problems.
• Collaborate with integration development teams to escalate complex issues and coordinate fixes.
• Document known issues, troubleshooting guides, and operational procedures in Confluence.
• Track support activities in JIRA, ensuring SLA compliance and timely resolution.
• Perform routine maintenance and automation using shell scripts.
• Coordinate with infrastructure teams for AWS/Azure-related issues affecting TIBCO environments.
• Participate in on-call rotations and incident response activities.

Key Responsibilities

1. To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) /new developments based on business/ client requirements as well as from the functional and technical team of HCL on the project.
2. To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards.
3. To perform activities related to enhancement creation of documents for CMMi and client requirements
4. To provide technical guidance to junior developers
5. To interact with the customer and internal teams to gather requirements for development purposes.

Skill Requirements Skill Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.