TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Department Overview:
TD Business Banking provides financial products and services to business customers and is comprised of the following businesses: Commercial Banking, Commercial National Accounts, Commercial Mortgage Group, National Real Estate Group, Agriculture Services and Small Business Banking
Operating as a part of the Business Bank, the Small Business Credit center is comprised of a team of Group Managers, credit analysts and credit managers focused on delivering timely credit decisions to our partners in the retail network right across the country. We strive to deliver first time right credit decisions, with a focus on growing market share while at the same time managing our risk appetite and regulatory framework. Our vision is to innovate and invest to deliver legendary value with speed. How we execute against that vision is to leverage our enterprise scale, process expertise, and lean disciplines to efficiently deliver capabilities while supporting our partners to effectively compete in the markets that they serve as a legendary One TD team.
Customer:
- Contribute to the achievement of the team, business and Customer Experience goals by coaching, modelling and championing the consistent use of CEI attributes and behaviors
- Collaborate with various business partners by providing professional credit support / solutions / recommendations through the credit adjudication process.
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- Ensure all credit decisions (approval / decline) are fulfilled on a broad range of credit products efficiently and effectively, meeting service level agreements (SLAs)
- Provide credit support / solutions / recommendations / advice / alternative options when evaluating/analyzing credit applications for decisions in accordance with Bank policies and procedures
- Perform in‐depth analysis of a financial position through a thorough investigation of tax returns and / or financial statements, understanding any contingent liabilities, constructing a global cash flow analysis, and credit reporting documentation
- Investigate available sources of credit financial information and research economic and market conditions relating to the company, industry and market area.
- Ensure customer concerns / issues are handled appropriately and resolved in a timely manner, escalate when required
- Positively contribute to the overall customer experience and foster good relationships with internal and external partners
- Contribute to the ongoing improvement of the customer experience within the Business Area
- Create and/or recognize exceptional customer service through established programs
Shareholder:
- Prioritize and manage own workload to meet SLA requirements for service and productivity
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriately
- Make well rationalized credit decisions within established standards and limits and adjudicate within compliance guideline
- Resolve escalated matters and refer complex issues / situations beyond own level of expertise
- Ensure adherence to operating standards and credit / risk processes – perform quality checks and validation of work
- Identify operational issues and recommend improvements, may provide support during implementation of new process changes
- Apply knowledge of systems, programs and services, and external requirements, in achieving efficiency and productivity objectives for the group
- Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
- Ensure credit underwriting / adjudication is completed accurately and properly to reflect business intentions and is consistent with relevant rules / regulations while managing risk and minimizing losses
- Perform due diligence in support of all credit applications
- Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging credit underwriting / adjudication trends
- Adhere to credit enterprise frameworks and/or methodologies that relate to credit underwriting / adjudication activities for the area
- Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues
- Apply subject matter expertise in the discipline of lending, provide guidance, assistance and direction to others
- Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
Employee / Team:
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
- Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
Breadth & Depth:
- Expert level professional role with focus on performing credit underwriting / adjudication on a board range of complex credit products
- Maintain lending limits as defined by TD Bank's discretionary lending limit policy to support the review or decisioning of credit, as required
- Requires advanced process management knowledge and expert knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps
- Acts as a team escalation contact for issues raised from other internal groups, partners and / or customers
- Involves regular contact with cross functional teams across TDBG or external contacts or customers
- May provide regular analysis and/or reporting to support business partners, functional areas or centers of expertise
- Subject matter expert on credit products, end-to-end credit processes and systems for own specialized area
- Subject Matter Expert level of the role with advanced business and operational knowledge or related skills required
- May be required to review/ make decisions o
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