Senior Consultant | Workfront | Bengaluru | Marketing & Commerce

• Job requisition ID : 100719
• Location: Bengaluru
• Entity: Deloitte Touche Tohmatsu India LLP

The team

Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Your work profile

Key skills required:

This role requires a hands-on technical, results-oriented practitioner with a deep business process and integration consultative focus. In addition to implementation consulting expertise, this role requires a guiding approach that increases solution adoption, adds business value, and ultimately optimizes the implementation process to enhance the client experience, increasing satisfaction and retention.

ROLE & RESPONSIBILITIES:

• Deliver reliable, enterprise-grade integrations and facilitate other technical interactions during the customer journey

• Lead technical discussions with customers throughout project delivery

• Partner with Pre-Sales Architects, Consulting Delivery Managers, Implementation Consultants and Project Managers to design and implement integrated solutions for the customer

• Oversee technical development and follow standard operating procedure documentation to support technical delivery and integrations with 3rd party software

• Troubleshoot technical issues by confirming the validity of the problem and providing proven solutions

• Provide post-deployment technical support for issues related to customer integrations

• To assess integration needs/requirements, identify solutions, describe the integration process and capabilities, both during pre-sales and post-sales stages of the customer journey.