When was the last time you thought the unthinkable, defined the unfathomable, or did what no one else has dared to try?
At Deloitte, we're creating bold new frontiers for our clients and communities. Our roar echoes across India and beyond. So, bring your unique self and rise louder and leap further than ever before.
Senior Consultant | HRSD | TST
Job requisition ID: 104711
Location: Hyderabad/Bangalore
Entity: Deloitte Touche Tohmatsu India LLP
The team
Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P
Your work profile
We are looking for an experienced ServiceNow HR Service Delivery (HRSD) Manager/ Architect with 5 to 8 years of hands-on experience in implementing, configuring, and supporting ServiceNow HRSD solutions. The ideal candidate will have strong expertise in HRSD, understanding of HRSD CoEs , automation with enterprise HRIS systems and HR business processes .
Gather, analyze, and document business and technical requirements related to HR Service Delivery ( HRSD) involving Candidate Experience, Employee Experience, Tallent Acquisition, Onboarding
Configure, and enhance ServiceNow HRSD capabilities through Emplyee lifecycle, employee experience themes
Module Configuration: Implement and customize HRSD modules, including HR Case Management, Employee Center/Portal, and Lifecycle Events (Onboarding/Offboarding).
Development & Integration: Design and develop workflows, business rules, client scripts, and UI policies. Integrate HRSD with external systems (e.g., HRIS like Workday) using Integration Hub.
Process Automation: Automate employee requests and HR tasks to increase efficiency.
System Maintenance: Provide operational support, perform upgrades, and debug issues within HR-scoped applications.
User Experience (UX): Improve the employee experience through intuitive service portals, forms, and mobile interfaces.
Tune and optimize HRSD to improve performance, scalability, and accuracy
Provide L2/L3 production support, troubleshooting
Resolve MID Server and integration problems
Assist in ServiceNow upgrades, update set migrations, testing, and production deployments
Create and maintain technical documentation, configuration guides, and operational runbooks
Ensure implementations align with ServiceNow best practices, hybrid Agile development, governance models, and ITIL standards
Key skills required
Bachelor’s degree in computer science, Information Technology, or a related field
4 to 6 years of hands-on experience with ServiceNow HRSD.
Good to have capability on other ServiceNow modules like ITSM, CSM experience
Strong expertise in: HRSD
Strong experience in HRSD Integration with Enterpeise systems, HR IT Systems and HR BP processes
HRSD Expertise: Experience with HR Case Management, Knowledge Base, and Employee Relations modules.
Hands-on experience integrating ServiceNow with AD, SSO.
Hands on experience in integration using OAuth and latest authentication methods for integration
Strong understanding of MID Server architecture and troubleshooting
Experience with Flow Designer, workflow editor and automation
Solid understanding of ITIL processes, especially Event, Incident, and Change Management
Strong analytical, troubleshooting, and problem-solving skills
Excellent communication, documentation, and stakeholder management skills
Experience working with global, cross-functional operations teams
Preferred Skills:
ServiceNow Certified System Administrator (CSA)
ServiceNow CIS HR certification (preferred)
ServiceNow GenAI and micro certification (preferred)
Experience with:
HRSD
Flow Designer
MID Server, Integrations
Candidate must visit the office as per Deloitte and Client ways of working
You bring you
That's all we ask. And in return, we'll create an enabling and respectful environment. That includes reasonable accommodation for Fate unique needs.
Your bold odyssey starts here
Our story starts with your success: Experience excellence in an environment that is meritorious, respectful, collaborative, and empowering. One that is a catalyst of 360-degree happiness for you and your loved ones.
Get right skilled for tomorrow: Get equipped to fuel transformative change and be the best in the industry. Don't just learn new skills, but be the engine of innovation, with clutter-breaking solutions and practices.
Power the nation's growth story: We're Indian-owned and led and working towards India's future. Our team spans and creates impact for the country, well beyond its urban centers. We move ahead along with the communities in which we operate, thereby giving you a profession with a strong sense of purpose.
Similar roles you might like
More openings like this one — take a look before you go.
