Senior Consultant, Adoption Services

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

Gong’s Adoption Services organization is evolving rapidly as we scale our post-activation customer experience globally. As Gong continues its growth journey, customers are increasingly looking for strategic partners who can help them operationalise AI-powered revenue workflows, embed Gong deeply across their go-to-market teams, and drive measurable business outcomes over the long term.

Adoption Services is Gong’s post-activation services organization, combining strategic advisory, platform optimization, operational excellence, and continuous enablement to accelerate customer adoption and revenue impact. Through multi-year partnerships, the team helps customers maximize the value of Gong by embedding the platform into daily workflows, strengthening revenue processes, operationalizing AI capabilities, and driving sustainable behavioral change across revenue teams.

Within Adoption Services, the Senior Consultant plays a critical role as a trusted advisor and strategic partner to customers. You will lead ongoing discovery, optimization, governance, and transformation work streams — helping customers continuously evolve their revenue operations while ensuring Gong remains embedded in how teams forecast, coach, prospect, engage, and execute.

This role must be based in one of the following areas: San Francisco, Salt Lake City, Austin, Chicago, or NYC.

RESPONSIBILITIES

• Lead discovery workshops to uncover business requirements, revenue process gaps, workflow opportunities, and adoption challenges.