Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
The Job
The Senior Certification Program Manager designs and builds certification programs, develops learning content, and implements the platforms and processes that enable partners and dealers to succeed with Tekion products. This is primarily a builder role — you will be creating net-new programs across 3–5 certification tracks serving a learner population of 2,000–5,000 partners and dealer personnel. You will work autonomously across a complex ecosystem of platforms, stakeholders, and product domains.
This role partners closely with Professional Services, Product Management, and implementation teams. If you thrive on building things from scratch, can ramp quickly on new platforms, and know how to assess complex skills and knowledge — this role is for you.
Expected Independence: Works autonomously with minimal supervision
Roles and Responsibilities
Certification Program Ownership
The Senior Certification Program Manager is the owner of the Tekion Certified credential program, owning tracks end-to-end and contributing to others across product platforms and business lines.
Design and develop item banks and question sets with appropriate difficulty distribution, Bloom’s taxonomy alignment, and coverage across learning objectives
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Configure and manage certification and LMS platforms (Caveon Scorpion, SkillJar) including project setup, form building, delivery settings, and reusable templates following documented SOPs
Lead cut score and psychometric processes including Angoff method facilitation and SME panel coordination
Maintain and evolve certification content as products change, coordinating with product and cross-functional teams when releases require updates
Develop certification program policies, candidate communications, and operational procedures
Own certification reporting across SkillJar and Caveon, ensuring program health data reaches the right stakeholder audience
Create and maintain comprehensive SOPs and documentation for all certification processes, enabling independent execution by others
Troubleshoot platform issues independently before escalating
Learning Measurement & Analytics
The Senior Certification Program Manager works across multiple data sources to track program health, surface insights, and support a reporting function that is still maturing. You will contribute to defining what gets measured, not just reporting on metrics handed down.
Track and report on certification program health, exam results and pass rates, and various evolving dashboards
Tailor reporting for multiple audiences — operational summaries for team and PS leads, program-level views for leadership
Help establish reporting standards and data hygiene practices as the program scales
Use data to identify content gaps, at-risk learner populations, and program improvement opportunities
Needs Assessment & Program Planning
Certification needs emerge from product evolution, partner readiness gaps, implementation outcomes, and organizational priorities. This role executes against defined roadmap priorities while proactively identifying gaps that affect partner competency and program credibility.
Identify certification gaps through ongoing engagement with partner, implementation, and product teams, and dealer feedback channels
Translate product releases into certification content updates, exam revisions, or net-new credential development, coordinating with Product Management and Product Marketing as needed
Build and formalize a certification needs assessment process — including intake cadence, stakeholder alignment, and prioritization frameworks
Prioritize certification development based on implementation impact, partner readiness, and organizational objectives
Team Enablement & Training
Deliver formal training sessions to internal teams on platforms, processes, and tools
Provide coaching support to team members to ensure consistency of learner skills and knowledge
Adapt training delivery to audience needs and skill levels
Required Experience & Skills
5+ years of experience developing and managing certification exams and programs
Hands-on experience with LMS platforms and certification development and delivery platforms; SkillJar, Caveon and Scorpion proficiency a plus
Proficiency with Microsoft Office suite, particularly Excel for data management and reporting workflows
Familiarity with AI productivity tools, prompt engineering, or AI-assisted content development workflows
Strong written communication and documentation skills
Experience coordinating with SMEs and stakeholders across multiple departments
Preferred Qualifications
Experience with learning analytics platforms such as Power BI or Tableau
Background in SaaS or enterprise software certification programs (e.g. Salesforce, Workday, or similar); automotive industry experience a plus
Perks & Benefits
Competitive compensation and generous stock options
100% employer-paid top-of-the-line medical, dental and vision coverage
Great benefits including unlimited PTO, parental leave and free snacks and beverages
The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
Work on the latest and coolest technologies – everything is home-grown and built ground-up
A dynamic work environment with a strong sense of community and collaboration
The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
Exciting opportunities for career growth and development
Current Tekion Employees – Please apply via Greenhouse Internal Job Board
The salary range describes the minimum to maximum base salary range for this position across applicable US locations. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. In addition to the compensation listed, this position may be eligible for equity compensation, and/or a bonus or commission whereby total compensation may exceed base salary depending on individual or company performance. Your recruiter can share more about the specific salary range during the hiring process.
Base Salary Range
$88,500—$147,500 USD
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individu
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