At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Carrier Relations & Routing Specialist owns NICE's day-to-day relationships with its voice carrier partners. This role manages rate negotiations and target pricing, builds and optimizes multi-carrier routing, and monitors traffic and performance to keep NICE competitively priced and reliably connected. Success in this role looks like strong carrier partnerships, healthy margins, and routes that perform the way they're supposed to.
How will you make an impact?
Owns end-to-end relationships with NICE's voice carrier partners, serving as the primary point of contact for commercial and operational issues.
Negotiates rates and sends monthly target rate profiles to carriers, evaluating counter-offers to secure competitive, margin-protecting pricing.
Builds, manages, and continuously optimizes routing schemes across multiple carriers for Toll-Free and Termination traffic.
Monitors multi-carrier traffic and routing performance, using reporting and troubleshooting to catch and resolve deviations before they affect customers.
Handles carrier routing issues, including risk mitigation, cost analysis, and restoration of services.
Provides carrier traffic forecasts to anticipate and manage network demands.
Monitors carrier traffic capacity and initiates necessary augments.
Collaborates with vendors for problem resolution and status updates.
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Works with business partners to address issues, support projects, and handle work requests.
Performs data profiling to identify and correct anomalies, preventing revenue loss.
Develops and maintains Microsoft Power BI reports and Telelink-7 for data reporting.
Processes and loads rate decks to Sonus/Ribbon SBCs to keep routing configurations current, and serves as a go-to resource for colleagues on carrier and routing matters.
Have you got what it takes?
Bachelor's Degree in Business, Telecommunications, Information Systems Management, or equivalent work experience.
3+ years managing carrier, vendor, or supplier relationships in a wholesale voice, telecom, or enterprise network services environment.
Experience negotiating rates, targets, or contract terms with carriers or suppliers, with comfort doing cost and margin analysis.
Working knowledge of voice routing concepts such as least-cost routing, SIP trunking, and carrier trunking; hands-on session border controller experience is a plus but not required.
Proficient with Microsoft Power BI or similar reporting tools; comfortable building dashboards from carrier and traffic data.
Strong analytical skills — able to spot pricing and routing anomalies in data and turn them into action.
Excellent relationship-management and communication skills; comfortable serving as the face of NICE to external carrier partners.
Experienced in voice traffic and routing analysis, and proficient with MS Office and Visio.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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