Senior Captain

About the job

Job Title: Senior CaptainLocation: Block 108, The Walk, Hiranandani Estate, Thane (w)Department: Food and BeverageReports To: Restaurant SupervisorSalary: Rs.25,000 - Rs. 27,000 Company DescriptionAt Block 108, Kitchen & Cocktail Bar. We aspire to redefine Indian flavors with a contemporary twist. We offer a thoughtfully curated selection of bar nibbles, small plates, and big plates that showcase diverse flavors and culinary creativity. From street-style bar nibbles to small plates meant for savoring, our menu is a celebration of Local flavors. This concept revolves around creating an intimate and relaxed atmosphere where friends, colleagues, and new people can come together to enjoy delectable bites and refreshing sips. Job SummaryThe Senior Captain at Block 108 is responsible for overseeing the dining room operations, ensuring that guests receive exceptional service. This role involves managing waitstaff, coordinating with the kitchen, and maintaining high standards of hospitality. The Senior Captain will also train and mentor junior staff, ensuring a smooth and efficient dining experience for all patrons.

Key Responsibilities

• Guest Service
• Ensure all guests receive prompt and courteous service.
• Address and resolve any guest complaints or concerns.
• Monitor dining room activities to ensure adherence to service standards.
• StaffSupervisionSupervise, train, and mentor wait staff and junior captains.
• Conduct pre-shift meetings to communicate daily specials, promotions, and any changes in service.
• Schedule staff shifts and manage time-off requests to ensure adequate coverage.
• Operational EfficiencyCoordinate with the kitchen to ensure timely and accurate food delivery.
• Manage reservations and seating arrangements to optimize table turnover and guest satisfaction.
• Ensure proper setup and cleanliness of the dining area before, during, and after service.
• Quality ControlMonitor food and beverage quality, presentation, and service.
• Ensure compliance with health, safety, and sanitation standards.
• Conduct regular inspections of the dining area, bar, and restrooms.
• Inventory and Supplies Monitor and manage inventory levels of dining room supplies.
• Place orders for linens, silverware, and other necessary items.Ensure proper storage and handling of supplies.

Administrative Duties

• Maintain accurate records of staff performance and guest feedback.
• Prepare reports on sales, inventory, and other operational metrics.