Role Overview We are looking for a detail-oriented professional to define, document, and optimize business processes and end-to-end transaction workflows. This role bridges business operations and technology by ensuring that process flows are clearly articulated, enabling teams to design and deliver effective solutions. Key Responsibilities • Business Process Definition: Analyze, document, and standardize business processes to ensure clarity, consistency, and alignment with organizational objectives. • Transaction Flow Mapping: Design and communicate end-to-end transaction workflows, capturing each step from initiation to completion, including decision points, handoffs, and exception handling. • Requirements Gathering: Collaborate with business stakeholders to elicit, validate, and document functional and operational requirements — including performance, scalability, and reliability standards — that drive process design. • Design Document Review: Engage with Process Subject Matter Experts (SMEs) and Technology teams to obtain assurance that the Technology High-Level Design (HLD) and Low-Level Design (LLD) documents align with defined business processes, transaction flows, and functional requirements — ensuring that proposed solutions accurately reflect business intent before development begins. • Process Optimization: Identify inefficiencies, redundancies, and gaps in existing workflows and recommend improvements to enhance operational effectiveness. • Stakeholder Communication: Serve as the liaison between business units and technology teams, translating business needs into structured process documentation that guides solution development. • Feasibility & Risk Review: Assess proposed process changes for operational risk, scalability, and compliance considerations, ensuring decisions are sound and future-ready. • Cross-functional Collaboration: Partner with product, operations, and technology teams throughout the project lifecycle to validate process designs and support successful implementation. • Documentation & Governance: Maintain up-to-date process documentation, workflow diagrams, and transaction models in accordance with organizational standards. ### Basic qualifications - 3+ years of tax, finance or a related analytical field experience - 6+ years of Accounts Receivable or Account Payable experience - 4+ years of applying key financial performance indicators (KPIs) to analyses experience - 6+ years of creating process improvements with automation and analysis experience - 4+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience - Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 5+ years of quantitative role (engineering, process re-engineering, quality assurance) experience - Experience with advanced use of SQL for data mining and business intelligence - Experience as a lean sensei, or experience working as a Quality Assurance Engineer ### Preferred qualifications - 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience - MBA, or CPA - Knowledge of Tableau - Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.