➢ Prior experience in Shipping Operations, Container Operations, Logistics, NVOCC or Freight Forwarding
➢ 2–4 years direct experience in shipping, logistics, documentation operations or operational support functions.
➢ Experience in Tank Container Operati
Job Description:
Associate/Sr. Associate – Band 1
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
About DP World Global Service Centre
DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.
Role Purpose
The Documentation Operations GSC Operator is responsible for the accurate and timely execution of operational activities across the booking-to-invoice lifecycle.
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He/she will manage shipment documentation, booking creation, invoicing support, milestone management, detention monitoring, inventory updates, empty repositioning activities and operational reporting in accordance with established SOPs, service levels and business requirements.
This role requires close coordination with Agencies, Depots, Principals and internal stakeholders to ensure seamless execution of shipping operations while maintaining high standards of quality, compliance and customer service.
Reporting To: Assistant Manager / Manager – Documentation Operations
Key Role Responsibilities
➢ Create and maintain shipment bookings within operational systems.
➢ Prepare, validate and process shipping and operational documentation accurately and within agreed timelines.
➢ Ensure all booking-related information is complete and updated within designated systems.
➢ Monitor shipment milestones and perform timely status updates.
➢ Coordinate with Agencies, Depots, Principal teams and internal stakeholders to support operational execution.
➢ Support booking-to-invoice activities and ensure invoicing triggers are completed on time.
➢ Monitor and update inventory transactions and container movement records.
➢ Support empty container repositioning activities and maintain accurate system updates.
➢ Track and manage POL and POD detention activities in accordance with established procedures.
➢ Monitor transshipment activities and ensure timely updates of shipment events.
➢ Identify and escalate shipment exceptions, delays, operational risks and process deviations.
➢ Ensure compliance with SOPs, work instructions, operational controls and governance requirements.
➢ Maintain accurate records and supporting documentation for audit and compliance purposes.
➢ Support preparation of operational reports, dashboards and performance trackers.
➢ Ensure compliance with regional KPIs, SLAs and operational targets.
➢ Collaborate with internal teams to drive service excellence and continuous improvement initiatives.
Skills & Competencies
➢ Prior experience in Shipping Operations, Container Operations, Logistics, NVOCC or Freight Forwarding
➢ 2–4 years direct experience in shipping, logistics, documentation operations or operational support functions.
➢ Experience in Tank Container Operations and/or knowledge of Dangerous Goods (DG) / Hazardous Cargo handling will be an added advantage.
➢ Knowledge of shipping documentation, booking management and invoicing processes.
➢ Understanding of container operations, detention management and inventory control processes.
➢ Demonstrated ability to multitask and perform effectively in a fast-paced operational environment.
➢ Strong analytical and problem-solving skills.
➢ Effective verbal and written communication skills.
➢ Familiarity with shipping, logistics, ERP or operational systems.
➢ Well versed with Microsoft Office applications, particularly Excel.
➢ Ability to work independently and collaboratively within a team environment.
➢ Flexible to work in rotational shifts as per business requirements, including night shifts, weekends and public holidays, to support global operations across different regions and time zones.
Education & Qualifications
➢ Bachelor's Degree in any discipline.
➢ Certification in Shipping, Logistics, Supply Chain or Maritime Studies will be an added advantage.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. / Hazardous Cargo handling will be an added advantage.
➢ Knowledge of shipping documentation, booking management and invoicing processes.
➢ Understanding of container operations, detention management and inventory control processes.
➢ Demonstrated ability to multitask and perform effectively in a fast-paced operational environment.
➢ Strong analytical and problem-solving skills.
➢ Effective verbal and written communication skills.
➢ Familiarity with shipping, logistics, ERP or operational systems.
➢ Well versed with Microsoft Office applications, particularly Excel.
➢ Ability to work independently and collaboratively within a team environment.
➢ Flexible to work in rotational shifts as per business requirements, including night shifts, weekends and public holidays, to support global operations across different regions and time zones.
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