Senior Associate - Benefits Administration & Operations

Career Category

Human Resources

Senior Associate, Benefits Operations

We are seeking a results-driven Senior Associate, Benefits Operations to join our Human Resources team. This role will be responsible for the effective administration, governance, and delivery of employee benefit programs. The ideal candidate will bring strong experience in benefits operations, vendor management, financial process coordination, data management, and employee support.

Benefits Administration

• Manage the administration of employee benefit programs, including but not limited to Car Lease, Leave, Daycare, and Insurance etc..

• Ensure benefit transactions, enrolments, changes, and employee queries are managed accurately and within defined timelines.

• Coordinate with HR, Payroll, Finance, and external vendors to resolve operational issues and escalations.

• Support annual benefit enrolment, renewals, and employee communication activities.

Vendor and Financial Management

• Manage vendor onboarding, documentation, service delivery, and performance reviews.

• Coordinate finance and procurement processes, including purchase orders, invoice validation, accruals, reconciliations, and payment tracking.

• Monitor vendor service levels and ensure timely closure of open actions and escalations.

Reporting and Governance

• Maintain accurate benefits data used for dashboards, reports, financial reviews, and leadership updates.