Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job Description
We are looking for a experienced senior analyst to support customer-facing and internal applications deployed on Microsoft Azure. You will be a technical escalation point for the team, ensuring service availability, contributing to incident resolution and driving continuous improvements.
You will collaborate with developers, product teams and operations to diagnose complex issues, ensure adherence to Service level agreements and support service availability of the applications
Be a senior technical escalation point for application and platform incidents
Guide junior engineers within the team
Provide deep-dive troubleshooting and root-cause analysis for applications deployed on Azure (App services, Functions, SQL, Service Bus)
Collaborate with development teams in assessment sessions to resolve defects and performance issues
Ensure Service level agreement compliance and maintain availability
Participate in major incident management, providing, impact analysis and help with restoration of services that process high volumes of transactions
Monitor and validate application releases, support deployment activities and help identify issues early
Manage documentation in confluence and ensure team knowledge is up to date
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Work with service Now for incident, problem and change management
Identify opportunities for automation, tooling or improvements in monitoring
Expectation to provide on call support (but not immediately)
Qualifications
Relevant University degree/Technical specialty
Experience overseeing/logging tools (AppInsights, Log Analytics, or equivalent
Certification in Azure
5+ years in Appsupport, production support roles
Experience supporting applications on Microsoft Azure
Strong communication skills, ability to assess incidents, and coordinate across teams
Additional Information
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Benefits
Experian care for employee's work life balance, health, safety and wellbeing. To support this endeavor, we offer the best family well-being benefits, enhanced Medical benefits and paid time off and Life and disability insurance.
Workplace - Hyderabad
Work Type - Hybrid Model - #LI-Hybrid
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.
Experian Careers - Creating a better tomorrow together
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