Senior Analyst
Experian India
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job description
We are looking for a highly experienced senior analyst to support and maintain customer facing and internal applications deployed on Microsoft Azure. In this role, you will act as a technical escalation point for the team, ensuring service availability, contributing to incident resolution and driving continuous improvements.
You will collaborate closely with developers, product teams and operations to diagnose complex issues, ensure adherence to SLAs and support service availability of the applications
- Act as a senior technical escalation point for application and platform incidents
- Mentor and guide junior engineers within the team
- Provide deep-dive troubleshooting and root-cause analysis for applications deployed on Azure (App services, Functions, SQL, Service Bus, etc.)
- Collaborate with development teams in triage sessions to resolve defects and performance issues
- Ensure SLA compliance and maintain high standards of service availability and reliability
- Participate in major incident management, providing clear communication, impact analysis and help with restoration of services that process high volumes of transactions
- Monitor and validate application releases, support deployment activities and help identify issues early
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