via Career pages·3w ago
Senior Analyst
eClerx Services
Full-timeOn-site
Location:Chandigarh, IndiaType:Full-timePosted:3w ago
The candidate should have had experience in the following activities:
- Coordinate and/or perform hands-on fixes at the desktop / laptop level, including installing and upgrading software, installing hardware, implementing file backups, configuring / troubleshooting desktop / laptop systems, Mobiles, Windows 11, Mac, Outlook, Citrix, email clients and applications.
- L1 support for System and network troubleshooting
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Contribute to improving customer support by actively responding to queries and handling complaints
- Support India as well as onsite international users
- Own and execute IT asset movement and management
- Ability to install and troubleshoot All in One and Laser Printers.
- Escalation Management
- Understanding of Microsoft Windows systems and network security concepts
- Comfortable in working in rotational shifts
- Good in analyzing
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