Senior Analyst, Analytics & Metrics

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Analytics & Metrics

Overview

Mastercard is a global leader in technology and payments, committed to empowering businesses and economies to thrive. Our Global People Operations & Insights team is at the forefront of leveraging data to drive strategic decisions about our most valuable asset – our talent.

The Senior Reporting Analyst will be a member of the Data Service team within the People, Operations and Insights team which provides data, analytics, and strategic decision support across multiple business units in regions across Mastercard.

This individual will bring experience in analytics and reporting to enable data-driven decisions about talent at Mastercard. Competitive candidates will be detail-oriented, execution-focused, and accomplished with identifying opportunities to introduce consistency & scale to analytical outputs within a matrixed organization.

Role First point of contact for recurring reporting & metrics requests from stakeholders across multiple functions globally Partners closely with People Analytics Consultants within the broader People Operations and Insights team to identify opportunities to create scalable reporting solutions & visualizations Sees beyond requestors’ asks to understand the root query or challenge for which data are being requested Validates and enforces people data integrity in collaboration with Data management & HR Systems teams Provides reporting & program management support for BAU activities, examples include annual performance management, talent reviews, employee experience surveys, and other key activities as warranted Demonstrates exceptional judgment and discretion when dealing with highly sensitive people data

All About You Essential Experience in working with organizational/workforce data Experience in providing regular reporting for a leadership audience, including attention to detail and ensuring consistency in presentation/output for scaled deliverables Strong ability to see the forest for the trees, and implement creative strategies to reduce ad-hoc request volume and increase value Proactive approach and style; comfortable with navigating through areas of ambiguity Excel experience including creating pivot datasets, conditional formulas and formatting, essential formulas, and charts/graphs Experience communicating technical results to non-technical audiences Ability to collaborate with peers and cross-functional teams, working across multiple time zones Flexible and responsive, with ability to adapt to rapid change in direction or business priority Openness to feedback and strong self-awareness Excellent verbal and written communication skills Ability to work within the confines of data governance and privacy standards Experience operating in an environment with handling multiple priorities at any given time Experience with querying databases (SQL or T-SQL preferred)