Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Role Overview:
Drive enterprise growth by leading the adoption of AI-powered customer experience solutions across Fortune 500 organizations, enabling measurable improvements in customer engagement, operational efficiency, and long-term business performance. This role directly influences how enterprises evaluate and implement cloud, AI, and CX platforms to modernize their digital strategy. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact, helping organizations deliver seamless, personalized interactions at scale. You will own strategic accounts, lead complex multi-million-dollar sales cycles, and build executive relationships that shape enterprise transformation initiatives. This position offers significant ownership, strong earning potential, and visibility across high-impact enterprise deals.
Key Responsibilities:
Drive revenue growth by owning end-to-end enterprise sales cycles, from initial engagement through deal closure across complex, multi-million-dollar opportunities
Build and expand executive-level relationships, influencing C-level stakeholders and aligning solutions to long-term business strategies
Develop and execute strategic account and territory plans that generate pipeline growth through both direct and channel-driven opportunities
Identify and align AI-driven CX use cases to customer business units, improving engagement, efficiency, and measurable business outcomes
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Create and maintain a strong pipeline that consistently meets or exceeds revenue targets within designated enterprise sectors
Deliver compelling presentations and solution positioning to prospects, customers, and partners, clearly articulating business value
Lead cross-functional deal strategy, collaborating with internal teams to solve complex challenges and advance opportunities
Drive new logo acquisition while expanding existing accounts through upsell and cross-sell strategies
Execute targeted marketing and prospecting initiatives to accelerate territory growth and market penetration
Accurately forecast quarterly revenue using structured methodologies such as MEDDPIC to ensure predictability and accountability
Required Qualifications:
5+ years of direct, quota-carrying enterprise software sales experience within Fortune 500 environments
Proven track record of closing multi-million-dollar transactions with sales cycles ranging from 6 to 24 months
Experience selling cloud, SaaS, and AI-based solutions across CX, CCaaS, WEM, customer journey analytics, conversational AI, AI copilots, CRM, and service management platforms
Demonstrated success building strategic relationships with executive stakeholders, including C-level decision makers
Strong ability to communicate complex technology solutions and connect them to business value
Proven experience developing pipeline through direct prospecting, marketing initiatives, and partner or channel engagement
Ability to lead complex sales cycles with consistent revenue attainment and accurate forecasting
High level of energy, accountability, and collaboration within fast-paced, team-oriented environments
Familiarity with MEDDPIC or similar structured sales methodologies
Bachelor’s degree or equivalent professional experience
Willingness and ability to travel up to 40 percent
Preferred Qualifications:
Experience managing large, strategic enterprise accounts with long-term growth strategies
Background in account-based selling and multi-threaded deal management
Experience working with cross-functional teams across global or multi-region accounts
Track record of driving both new logo acquisition and expansion within existing enterprise customers
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$111,700.00 - $196,300.00
Benefits:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Click here to view a summary overview of our Benefits.
Working at Genesys
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
Our Talent Acquisition team reviews your application with the hiring team.
A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
Next, you'll meet the hiring manager and other members of the interview team.
We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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