Seller Support Opertions , External Fulfillment

Amazon is looking for a motivated individual for the profile of Operations Manager II to support sellers in AU (Australia). Role entails for managing day-to-day seller experience operations, executing established processes, and driving operational metrics within a defined scope. The individual will focus on BAU operations execution, seller performance management, lead or initiate program initiatives and independently manage AES stakeholders. The ideal candidate is detail-oriented, data-driven, and capable of managing a team of Operations Executives to deliver consistent operational outcomes.

Key job responsibilities Key job responsibilities

1. Seller Performance Management
2. Reporting & Data Management
3. Program Management & Innovation
4. Analytics, Automation & Reporting Frameworks
5. Cross-Functional Influence & Stakeholder Management

A day in the life A day in the life ● Execute daily seller experience operations including proactive/reactive calling, escalation management, and rescue management ● Monitor and drive seller experience metrics (FDPS, LSR, CR, DEA, FOPS, C2P) within the assigned seller cohort ● Manage D+1 rescue operations, holiday management, and contingency management to ensure customer promise adherence ● Conduct daily performance deep dives and implement corrective actions for underperforming sellers

About the team

The team manages External fulfillment channels for Amazon India and seller side operations for emerging / ROW team. The team is responsible for performance, cost, quality and speed metrics. The team is structured regionally as well has a central team of Program Managers who drive critical initiatives.

Basic qualifications

• 5+ years of cross functional project delivery experience
• 2+ years of managing a large-scale operation with managing front line supervisors experience
• Experience using data and metrics to drive improvements
• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
• Experience developing and implementing new strategies and procedures

Preferred qualifications