We are seeking a highly motivated Support Portfolio Manager to support the development, management, and growth of our Customer Success, and Support Services portfolio. This role is ideal for an early-career professional who is passionate about technology, customer experience, and business strategy.
The Support Portfolio Manager will work closely with cross-functional teams including Support Delivery, Customer Success, Sales, Marketing, Finance, and Product Management to help define our offerings, analyze business performance, and improve customer outcomes.
Job Requirements
Portfolio Management
Support development and lifecycle management of service offerings
Assist in defining service packages, pricing models, and GTM materials
Maintain service catalogues, documentation, and knowledge repositories
Business Analysis
Analyse service adoption, revenue, profitability, and customer satisfaction metrics
Develop dashboards and reports to track portfolio performance
Conduct market and competitive research to identify trends and opportunities
Customer Experience
Gather feedback from customers, sales, and delivery teams
Identify opportunities to improve onboarding, adoption, and support experience
Participate in customer interviews and feedback sessions
Cross-Functional Collaboration
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Partner with Support Delivery, Customer Success, Sales, Product, and Marketing teams
Coordinate launches of new service offerings
Support enablement content and internal communications
Process Improvement
Drive initiatives to enhance operational efficiency and service scalability
Document business requirements and workflows
Contribute to transformation and automation projects
Key Competencies
Customer-first mindset
Analytical thinking
Business acumen
Communication and storytelling
Collaboration and teamwork
Curiosity and continuous learning
Project management fundamentals
What You’ll Learn
Services portfolio strategy and lifecycle management
SaaS and subscription business models
Pricing and packaging of service offerings
Customer success and support operations
Cross-functional product management skills
Executive-level business communication
Education
Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, Marketing, or a related field.
4–8 years of experience in Product Management, Consulting, Customer Success, Professional Services, Operations, or similar roles.
Strong analytical and problem-solving capabilities.
Excellent written and verbal communication skills.
Proficiency in Microsoft Excel, PowerPoint, and data analysis tools.
Ability to manage multiple priorities in a fast-paced, dynamic environment.
Preferred:
Project experience in technology, SaaS, cloud, or enterprise software.
Familiarity with customer success, support services, or professional services business models.
Experience with tools such as Salesforce, Tableau, Power BI, Jira, or Confluence.
Understanding of subscription and recurring revenue business models.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.
Submitting an Application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
AI Disclosure
For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.
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