We are looking for a QA Engineer with 6+ years of experience in SAP CRM Service & Support processes, specializing in manual, API, and automation testing. The role focuses on ensuring high-quality releases through strong test design, automation frameworks, and data-driven validation, while leveraging AI tools to improve testing speed, coverage, and defect analysis. You will work closely with Product, Engineering, and cross-functional teams in an Agile environment.
Job Responsibilities
Perform end-to-end testing across SAP CRM Service flows (Case management, SLA, BP, Service contracts, IC WebClient)
Design and execute test cases, test plans, regression, UAT, and exploratory testing
Conduct API testing (REST/OData/SOAP) using Postman/Swagger and maintain reusable test suites
Develop and maintain automation frameworks (Selenium/Playwright/Opkey) and integrate with CI/CD pipelines
Validate system integrations, interfaces, and backend data using SQL/SAP tables
Perform defect tracking, RCA, and log analysis using Jira/Azure DevOps
Leverage AI tools (Copilot/ChatGPT) for test design, automation optimization, and faster debugging
Collaborate in Agile ceremonies and provide release readiness, metrics, and quality insights
Job Requirement
6+ years of experience in SAP CRM Service testing (IC WebClient, Case management, Installed Base, Contracts)
Strong knowledge of SDLC/STLC, test design techniques, and defect lifecycle
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Hands-on experience in manual, automation, and API testing
Proficiency in Java/Python/JavaScript and frameworks (TestNG/JUnit/PyTest)
Experience with Postman, REST APIs, JSON, HTTP protocols
Working knowledge of SQL for data validation
Familiarity with Git, CI/CD tools (Jenkins/GitHub Actions), and Agile methodologies
Good understanding of system integrations (IDoc/RFC, microservices – good to have)
Bachelor’s degree in Computer Science/IT or related field
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.
Submitting an Application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
AI Disclosure
For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.
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