Job Description – Pex & Transformation SDMLocation: Hyderabad, IndiaMode of work: 5 days WFOIndustry Type: BPO/KPO/Digital Operations (T&S; CoMo)Reporting to: Program ManagerJob Type: Full-timeRole Summary:Transformation and Agentic/GenAI Specialist will lead initiatives focused on driving continuous improvement, leveraging Lean/Six Sigma principles, and integrating Generative AI solutions within KPO/BPO operations. This role requires a strong understanding of process optimization, a keen eye for identifying process transformation opportunities, and the ability to articulate complex problems and solutions effectively.Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO sector.Key Responsibilities:Workflow Optimization and Documentation: Analyze, map, and document current "as-is" project workflows across various streams, and design standardized, efficient "to-be" processes.Requirements Gathering: Lead and facilitate workshops with project stakeholders, subject matter experts (SMEs), and technical teams to capture, prioritize, and manage detailed business, functional, and non-functional requirements.Transformation Roadmap Support: Actively support the Program Manager in identifying, assessing, and prioritizing opportunities for process automation and technology adoption (e.g., Gen AI, Agentic tools) to achieve the 2026 Transformation roadmap objectives.Solution Design & Validation: Partner with technical teams to ensure proposed solutions (e.g., tech POV, working POCs) align with business objectives and compliance requirements.Change Management: Develop and deliver training, communication, and support materials to ensure successful adoption of new processes and workflows by end-users.Performance Measurement: Define Key Performance Indicators (KPIs) and metrics tomonitor the effectiveness of new processes and realized business value.Profile of Desired Candidate:Must have 10+ years of work experience with a minimum of 4 years of relevant experience in process improvement, transformation using GenAI or Agentic AI initiativesMust be certified with working knowledge on AI, GEN AI, Agentic AI, RPA toolsPreferred to be a certified black belt from a reputed certifying body/organization (e.g., ASQ or equivalent) with excellent command in Lean/Six Sigma methodologyMust have experience in relevant T&S domains & reputed KPO is preferredDemonstrated experience in implementing or managing GenAI projects or solutionsMust have excellent analytical, presentation, & communication skillsShould be a self-starter with a proactive approach to identifying and implementing innovative solutionsMust have experience in managing customer independentlyRequired Qualifications:Education: UG - Any Graduate/ PG; Any Specialization (Analytics, Data Science, Transformation etc)Experience: 10+ years of experience as a Business Analyst, Business Transformation Consultant, or similar role, with a strong focus on large-scale project support or process improvement initiatives.Technical Skills: Proven experience with process mapping tools and methodologies (e.g., BPMN, Lean, Six Sigma). Familiarity with Agile/Scrum and project management principles.Soft Skills: Exceptional communication, presentation, and interpersonal skills. Demonstrated ability to influence stakeholders at all levels without direct authority.Preferred QualificationsAny Graduate preferably from Tier 1 or 2 MBA collegesCertifications such as CBAP, PMP, or a recognized Business Process Management (BPM) certification. LSS Black Belt/ Green Belt Certification (good to have)Experience working in a regulated or high-volume operational environment (e.g., Trust & Safety, Compliance).Prior experience with AI/ML concepts, Gen AI, Agentic AI, RPA platforms, or a GCP environment. About Cognizant: Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant. Additional employment information Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.