Scrum Master Senior Analyst

Scrum Master

Location: CHSI-Bangalore, India

Department: Engineering and IT department based out of CHSI

About Cigna

Cigna is a global health insurance company, dedicated to its mission of helping improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. We are a mature but dynamic company in transition (agile adoption, cloud adoption) with open communication towards colleagues and management.

Together with +700 colleagues spread over all continents (with offices in Kuala Lumpur, Bengaluru, Nairobi, Antwerp and Madrid) you will be supporting our IOH business lines, which serves +500.000 customers worldwide.

Purpose of the Role

We are going through massive, global Agile transformation. As a result, we are rapidly expanding our teams and are looking for an experienced Scrum master to join our team.

The purpose of the role is to maximize value delivery through collaboration, impediment removal, visibility, learning, and evidence-based improvement.

This is an excellent opportunity to support an environment for high-performing team dynamics, continuous flow, and relentless improvement; with self-managed teams that are shaping our agile frameworks across our global operations.

About the Role

The Scrum Master is a team coach and servant leader who facilitates change through the adoption and application of Agile principles, practices and frameworks; and enables the team(s) to self-organize and embrace ways of working, that results in the delivery of value outcomes to stakeholders.

Key Responsibilities

Providing coaching and guidance to the teams; support adoption and application of agile values, principles, and practices. Provide support that helps Agile Teams improve overall ART performance, facilitating cross-team collaboration, alignment between team objectives, vision, strategic themes. Participate in Sync events, Scrum Master Forums, and internal agile communities of practices. Support and facilitate team ceremonies and other cadence events that drive progress towards value delivery and business outcomes. Facilitate and support management of dependencies to ensure alignment of delivery, and removal of impediments that hinder achievement of team goals and objectives. Support the team in establishing realistic and achievable delivery commitments while operating at a sustainable pace. Maintain metrics and data necessary to provide visibility, assessment on team maturity, progress, quality, and value to stakeholders. Protect team from disruptions, enable autonomy, and facilitate self-organization amongst team members. Protect the team from external distractions; escalate in a timely manner as necessary Utilize effective communication and good listening skills to teach, coach and mentor individuals and teams. Foster a healthy working culture, build relationships, and key interactions with team and stakeholders.