SAP S4 HANA CS-SD Lead

Job Title

SAP S/4HANA Transformation – CS / SD Lead

Job Summary

We are seeking an experienced SAP S/4HANA CS / SD Lead to lead Customer Service (CS) and Sales & Distribution (SD) workstreams in large-scale SAP S/4HANA transformation projects. The role is responsible for end-to-end ownership of service-to-cash and order-to-cash processes, ensuring alignment with SAP S/4HANA best practices and business service strategies.

The CS / SD Lead will work closely with business stakeholders, solution architects, and cross-functional SAP teams to drive a successful transformation across sales, service execution, billing, and customer experience.

Key Responsibilities

S/4HANA CS / SD Workstream Leadership

• Lead CS and SD workstreams in SAP S/4HANA transformation programs (Greenfield, Brownfield, or Selective Data Transition).

• Own end-to-end Order-to-Cash (O2C) and Service-to-Cash processes.

• Act as the primary escalation point for CS / SD-related topics.

Solution Design & Delivery

• Drive solution design and hands-on configuration for:

• SAP SD: Sales Orders, Pricing, Delivery, Billing, Credit Management

• SAP CS: Service Orders, Notifications, Contracts, Warranties

• Ensure adoption of S/4HANA SD and CS simplifications, Fiori apps, and embedded analytics.

• Guide CS transition strategies (Classic CS vs S/4HANA Service Management where applicable).

S/4HANA Transformation Activities