SAP PMO Analyst
Internshala
About the job
| : India (Hybrid / Onsite) : 2 3 Years : Full-Time : SAP PMO Analyst : SAP AMS, ServiceNow, SLA Monitoring, Incident Management, ITIL We are looking for a proactive and detail-oriented with hands-on experience in SAP Application Management Services (AMS) / Support project environments. The ideal candidate should be able to monitor SLAs, manage tickets end-to-end using service desk tools, coordinate between customer stakeholders and SAP support teams, and deliver structured daily and weekly status updates. Monitor SLA compliance for Incidents, Service Requests (SRs), and Change Requests (CRs) and trigger proactive escalations Hands-on ticket operations in service desk tools SAPPHIRE, ServiceNow, BMC Remedy, JIRA, or SAP Solution Manager Perform real-time ticket queue monitoring and daily ticket hygiene across all priority levels Coordinate end-to-end SR and CR lifecycle from intake to closure with customer sign-off Manage P1/P2 incident bridge calls, track RCA delivery, and maintain the Major Incident Register Act as SPOC between the customer and the SAP AMS delivery team for all PMO communications Prepare and circulate Daily Status Reports (DSR) covering ticket health, SLA status, and action items Facilitate Weekly Review Meetings, prepare WSR decks, and distribute MOM with tracked action items Maintain RAID log, AMS Operations Tracker, and SLA scorecards for management visibility Support Quarterly Business Reviews (QBR) with data preparation and governance deck creation Coordinate across onshore and offshore SAP support teams for seamless 24x7 support coverage Maintain Knowledge Base (KB) articles and identify recurring ticket patterns for Problem Management SAP Module Knowledge MM / SD / FICO / HCM / PP / PM or similar SAP AMS / Support Project Experience Service Desk Tools ServiceNow, BMC Remedy, JIRA, SAP SolMan SLA Monitoring & Breach Management Incident, SR & CR Management ITIL Framework Incident, Problem, Change, Service Request Customer & Stakeholder Coordination Daily Status Reports (DSR) & Weekly Status Reports (WSR) MOM Documentation & Action Item Tracking RAID Log & AMS Operations Tracker MS Excel, MS PowerPoint, MS Word Offshore-Onshore Coordination Good Communication Skills Verbal & Written : people@ba-catalyst.com
Who can apply
Only those candidates can apply who
- have minimum 2 years of experience
Salary
Probation:
Duration:
Salary during probation: After probation:
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