SAP CPQ Business Application Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

As a Business Application Specialist (BAS), you provide operational support and continuous improvement for the SAP CPQ platform. You collaborate with business stakeholders to translate requirements into system configurations and enhancements, while supporting testing and quality assurance to ensure solutions meet business needs.

This role works closely with business stakeholders, sales teams, IT, and cross‑functional partners to translate business needs into system configurations, enhancements, and documentation. The position applies analytical and problem‑solving skills to the design, testing, deployment, and ongoing support of SAP CPQ to ensure business requirements are met and aligned with commercial strategies.

This position will work a hybrid schedule of in office 3x per week. This position will be based in our Charlotte, NC location.

Essential Duties / Responsibilities

- Provide day‑to‑day operational support for the SAP CPQ platform, serving as the primary point of contact for users

- Configure and maintain SAP CPQ, including user access, roles, and system settings

- Troubleshoot and resolve first‑level issues; escalate complex issues as needed

- Support system updates and enhancements, including requirements gathering and configuration

- Execute and support testing activities to ensure quality and business readiness

- Create and maintain basic system documentation and user guidance

- Support user training and adoption efforts

- Ensure data accuracy and compliance with governance standards

- Collaborate with cross‑functional teams to support continuous improvement of quoting processes

Additional Skills & Experience

- Subject matter expertise in CPQ solutions (SAP CPQ preferred)