Zensar is looking for an experienced SAP SD Consultant to support AMS (Application Management Services) engagements. The role involves L2/L3 production support, incident/problem management, minor enhancements, and continuous improvement for global SAP SD landscapes in a 24x7, SLA‑driven environment.
✅ AMS Support & Incident Management
Provide L2/L3 SAP SD support for production issues
Resolve incidents, service requests, and defects within agreed SLAs
Perform root cause analysis (RCA) and implement permanent fixes
Reduce recurring issues and stabilize SD processes
✅ Change Requests & Enhancements
Handle minor enhancements and configuration changes
Prepare Functional Specifications (FS) and coordinate with ABAP teams
Support release cycles, transport management, and regression testing
✅ Client & Stakeholder Interaction
Act as SD functional SPOC for AMS clients
Interact with business users across regions (US/EU/APAC)
Participate in AMS governance calls, SLA reviews, and reporting
✅ Testing & Documentation
Perform unit testing, integration testing, and UAT support
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