Zensar is seeking an experienced SAP MM/WM Consultant to support AMS (Application Management Services) engagements. The role involves incident management, problem resolution, minor enhancements, and continuous improvement for global clients in a 24x7 support environment.
✅ Incident & Service Request Management
Provide L2/L3 support for SAP MM and WM modules
Resolve incidents, defects, and service requests within defined SLAs
Perform root cause analysis (RCA) and implement preventive actions
Work with global users across regions (US/EU/APAC)
✅ AMS Delivery & SLA Compliance
Ensure SLA and KPI adherence (resolution time, backlog, closure quality)
Maintain high ticket resolution efficiency and user satisfaction
Participate in daily/weekly AMS reporting and governance calls
✅ Enhancements & Change Requests
Handle minor enhancements, change requests (CRs) and configuration fixes
Prepare Functional Specifications (FS) and coordinate with ABAP team
Support release management and transport coordination
✅ Client & Stakeholder Interaction
Act as primary functional SPOC for MM/WM support
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