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Job Category Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Technical Architect will support the full implementation lifecycle, from prioritizing to deployment in an evolving ecosystem consisting of clients and partners. Be responsible for efficiently designing and building the Salesforce industry-specific Financial Services Cloud, Healthcare Cloud, revenue cloud. It also requires maintaining an ongoing comprehensive understanding of the cloud-computing ecosystem. Technical Architects typically specialize in a salesforce platform (e.g. Force.com (Sales, Service, Community, IoT, Einstein Clouds), Marketing Cloud, Commerce, and Health Cloud), and developing solutions cross-cloud is becoming more critical.
Responsibilities
- Working closely with Delivery Managers, Functional Solution Architects, and if required directly with clients to devise technology solutions to meet client needs and ensure the software product is used accurately and the go-forward solution is easy to maintain and meets standard processes. This includes a lead role in project discovery and definition workshops, supplying crafting scope and development estimates, and documenting requirements and designs.
- Drive Enterprise AI Architecture by designing and integrating scalable predictive and generative AI solutions within custom Salesforce environments, optimizing performance, resource consumption, and platform governor limits
- Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states, using advanced LLMs like Claude to review architectural assumptions and simulate system edge cases
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- Champion an AI-first delivery methodology, utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate implementation across projects
- Collaborate with internal team members (sales/pre-sales, engineering, other services teams, etc.) to help customers increase the value of their Salesforce Industry products and services.
- Designing ground-breaking technical solutions and working directly with customers to meet their business requirements in accordance with industry-standard methodologies.
- Leading and mentoring the development and QA teams on the project.
- Application design, development, and support of Salesforce-related projects. The candidate must demonstrate dynamic leadership in the full life cycle of the software development environment.
- Through the use of UML diagrams, design documentation, and best-practice methodologies; detailed design of Salesforce-related projects from inception through production support.
- Responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented, and performance requirements are closely supervised by working with the development teams.
- Responsible for creating, and delivering, in a timely and accurate fashion, CRMs and workflow solutions using Salesforce/Apex, Force, Visualforce, and J2EE technologies.
- Advocate and implement standard process development methodology to drive quality delivery of enterprise solutions. Develop POCs or help customers and partners with complex coding tasks.
- Identify and lead internal initiatives to grow the consulting practice; contribute to the overall knowledge base and expertise of the community.
Qualifications
- 10+ years of experience in developing technology solutions.
- 2+ years of experience in handling client-facing projects in positions of increasing responsibility in the context of systems development and related business consulting.
- Demonstrated Ability in Financial Services domain/Healthcare domain/Salesforce CPQ or Revenue Cloud domain.
- Excellent written and spoken communication skills.
- Experience in designing and developing software components and having a very strong Service Oriented Architecture and integration background. Specializes in gathering and analyzing information and designing comprehensive solutions that meet best practice standards and the client's needs.
- Experience in Salesforce (SFDC) CRM with end-to-end implementation experience.
- Salesforce.com integration experience, including between different business systems as well as working with integration tools.
- Proficiency in programming using Salesforce SFDC, Force.com, APEX, J2EE, HTML, Java, JavaScript, and XML and their use in the development of CRM solutions.
- Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce.com from scratch.
- Strong experience with configuration, customization, and programming with Lightning Aura Components.
- Knowledge in LWC.
- Strong practical deployment knowledge of VisualForce, Flex, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, and Salesforce.com controls.
- Ability to define the system landscape, identify gaps between current and desired end-states, and deliver a CRM solution.
- Additional Salesforce.com experience includes Workflow Alerts and Actions, and Approval Workflow.
- Experience leading teams in the analysis of complex problems, and the design and implementation of related solutions.
- Diligent with the ability to learn quickly to demonstrate new concepts, technologies, and solutions.
- Ability to work independently and be a self-starter.
- A pioneering innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologies.
- Ability to travel to client sites as needed (average of 30-50%), but may be higher or lower based on the engagement.
- Degree or equivalent relevant experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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