Salesforce Operations Lead

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Position Overview

We are seeking a highly skilled Salesforce Operations Manager with advanced expertise in Salesforce to support our Sales and Renewals teams. This role is responsible for optimizing Salesforce processes, owning pipeline visibility and hygiene, building insightful reports and dashboards, and driving best practices across the organization. The ideal candidate is both strategic and hands-on, with a deep understanding of sales cycles and a proactive approach to delivering data-driven insights that keep our pipeline healthy, accurate, and actionable.

Key Responsibilities

Pipeline Management & Forecasting

• Own end-to-end pipeline management within Salesforce, ensuring deals are accurately staged, consistently updated, and reflect real-time selling activity

• Partner with sales leadership to establish and enforce pipeline review cadences, stage definitions, and opportunity hygiene standards

• Build and maintain forecasting frameworks that provide leadership with reliable, real-time visibility into pipeline health, coverage ratios, and revenue projections

• Proactively identify pipeline gaps, stalled deals, and forecast risks, and surface actionable recommendations to sales leadership