Company Description Established in 2020, The Belgian Waffle Xpress (TBWXpress) has grown from a single cloud-kitchen in Chandigarh to over 15 outlets across India, with plans for continual expansion. Known for its award-winning flavors and extensive menu featuring sweet, savory, vegan, and gluten-free Belgian waffles, along with thick shakes and seasonal desserts, TBWXpress has earned accolades like Best in Desserts (Zomato Restaurant Awards). Leveraging tech-enabled systems for streamlined operations and a franchise-friendly low-risk model, TBWXpress empowers entrepreneurs in Tier 2 and Tier 3 cities to succeed with minimal capital investment. Role Description We are seeking a Telesales Specialist for a full-time, on-site position based in Panchkula. The Specialist will be responsible for managing inbound and outbound calls to prospective and existing customers. Core responsibilities include converting leads into sales, maintaining customer records, providing product and service information, addressing customer inquiries, and assisting with training franchise partners about service offerings and operations. The role will also involve collaborating with internal teams to enhance customer satisfaction and achieve sales targets. Qualifications - Strong Customer Service and Customer Support skills to effectively address client inquiries and maintain high levels of satisfaction. - Excellent Communication and interpersonal skills to engage with customers and deliver information clearly and persuasively. - Proven Sales abilities with a focus on lead conversion and reaching sales targets. - Basic understanding of Training dynamics to support franchise partners in maintaining operational standards. - Passion for food and interest in dessert or Quick-Service industries is a plus. - Proficiency in using CRM systems and basic computer applications is desirable.