Are you passionate about building scalable solutions that empower sellers and drive operational excellence? We are looking for a Sales Specialist to join our team, where you will play a pivotal role in designing and implementing programmatic interventions that enhance the seller and account management experience. About the Role In this role, you will take end-to-end ownership of a high-impact seller experience program. You will build and optimize self-serve tools—including automated assistants, workflow automation, and structured feedback mechanisms—to reduce resolution times and improve stakeholder satisfaction. You will collaborate cross-functionally with program, policy, and technology teams, present program updates to senior leadership, and develop comprehensive technical documentation and training materials to ensure consistent, scalable service delivery. Key Responsibilities Design, implement, and optimize self-serve tools and automation workflows for seller issue resolution Create and maintain technical documentation, standard operating procedures, and training materials Conduct structured surveys and leverage data-driven insights for continuous improvement Present program performance and strategic updates to senior leadership Partner with cross-functional teams across technology, product, and policy to drive process improvements Develop scalable mechanisms for issue identification, escalation, and resolution Basic Qualifications Bachelor's degree 3+ years of experience in a results-oriented environment Proficiency in Microsoft Excel Strong written and oral communication skills Preferred Qualifications Experience in e-commerce, retail, advertising, or media industries Demonstrated ability to build and optimize self-serve tools or automation solutions Experience coordinating large cross-functional teams Track record of driving measurable operational improvements What We're Looking For Focus on understanding and solving for seller and stakeholder needs Ability to analyze problems deeply, perform root cause analysis, and recommend data-backed solutions Comfort with ambiguity and sound judgment in making decisions with available information Highest level of integrity, intellectual honesty, and strong work ethic Consistent effort, perseverance, and willingness to go above and beyond Disciplined approach to producing high-quality work under time constraints Strong team player focused on delivering results with high standards ### Basic qualifications - 2+ years of sales experience - Experience analyzing data and best practices to assess performance drivers ### Preferred qualifications - Experience meeting revenue targets and quotas - Experience in e-commerce - Experience working in a fast-paced and highly cross-functional organization Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.