Sales & E-commerce Executive

About the job

Key Responsibilities

1. Handle customer inquiries via phone, WhatsApp, email, Instagram, website chat, and in-store visits.

1. Assist customers in selecting products and provide personalized recommendations.

1. Convert inquiries into sales and confidently upsell complementary products.

1. Build strong relationships with premium customers and maintain a luxury shopping experience.

1. Process online orders and coordinate deliveries.

1. Manage returns, exchanges, and customer support requests.

1. Update product listings, inventory, and pricing on e-commerce platforms.

1. Follow up with customers and ensure high levels of satisfaction.

Skill(s) required

Computer skills Customer Support English Proficiency (Written) Inventory Management Retail Management Sales Sales Management

Who can apply

Only those candidates can apply who

1. have minimum 1 years of experience

1. are from Mumbai only

Other requirements

1. Excellent spoken and written English communication skills.

1. Strong customer handling, sales, and relationship-building abilities.

1. Experience interacting with premium or high-end customers.