Sales Development Representative - New York

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the role:

As a Sales Development Representative (SDR), you will be responsible for building pipeline through outbound prospecting and inbound qualification. You will help generate qualified leads that result in new business, supporting our scaling efforts and contributing to the success of our team. We are looking for driven professionals with sound business acumen, strong technical aptitude and natural sales instincts to join our fast growing sales organization.

This role is based in New York City and requires in-office presence 2 days per week (Mondays & Wednesdays). This is a non-negotiable part of the role.

Responsibilities:

• Grow Cresta’s customer list through personalized emails, calls, and creative social media outreach

• Write effective and compelling messaging to engage targeted accounts

• Work closely with Sales and Marketing to plan, strategize, and execute outreach campaigns that help drive revenue growth

• Analyze market research data and develop strategic approaches to raise awareness and generate interest for Cresta