Assist in executing customer loyalty and referral programs for residential and commercial projects. Coordinate with existing customers regarding referral initiatives and benefits. Maintain and update customer referral and loyalty databases. Support in tracking referral leads and ensuring timely follow-ups. Coordinate with internal teams such as Sales, CRM, Marketing, and HR for campaign execution. Prepare reports, trackers, and presentations related to loyalty and referral activities. Help in organizing customer engagement activities and events. Respond to customer queries related to loyalty and referral programs. Ensure accurate documentation and process compliance.