Sales And Customer Relationship Support Executive

About the job

Sales & Customer Service/Support Duties:

Fixed income and variable income based on incentives.

Daily target: 10 client conversions.

Key Responsibilities

1. Respond to customer inquiries and resolve issues across multiple channels, including email, social media, phone, or chat.

1. Provide timely and accurate responses to customer queries to ensure high satisfaction levels.

1. Assist customers with order information, product details, troubleshooting, and account management.

1. Manage and maintain customer records, including tracking queries and resolutions.

1. Escalate complex customer concerns to the appropriate department and ensure follow-up until resolution.

1. Collect and share customer feedback to improve services and products.

1. Draft responses for frequently asked questions (FAQs) and update the customer support knowledge base.

Personal Assistant Duties:

1. Manage the executive's daily schedule, including meetings, calls, and appointments.

1. Coordinate email communication and handle routine correspondence.

1. Assist in planning events, meetings, or projects by managing logistics, preparing agendas, and organizing materials.

1. Maintain and organize records, files, and documents for easy access.

1. Conduct basic research tasks and prepare reports as assigned.

1. Support administrative tasks such as data entry, spreadsheet creation, and expense tracking.