Design and implement workflows for user Joiner/Leaver/Mover events.
Strong understanding of IAM concepts, including user provisioning, access certification, and role management.
Provide advanced support for SailPoint IdentityNow, resolving complex technical issues.
Build mapping rules, certification campaigns, and compliance reports for SOX, PCI, etc.
Lead application onboarding and target system integrations using REST, SOAP, JDBC, LDAP, etc
Install, configure, and customize IdentityNow platform modal and connectors.
Collaborate with cross-functional teams including DevOps, Engineering, and Customer Success to address and resolve customer concerns.
Manage and resolve support tickets, ensuring timely and effective solutions.
Conduct root cause analysis and implement corrective actions to prevent recurrence of issues.
Draft HLD/LLD, test scripts, workflow diagrams, and operational runbooks.
Onboard applications to SailPoint IdentityNow, including configuring connectors and managing identity profiles. Candidate must have experience in integrating ServiceNow with SailPoint (ServiceNow Catalog Integration / Ticketing based integration / Managed application integration)
Having good exposure of application onboarding for SAP applications/Oracle business suits etc
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Design and implement workflows for user Joiner/Leaver/Mover events.
Strong understanding of IAM concepts, including user provisioning, access certification, and role management.
Provide advanced support for SailPoint IdentityNow, resolving complex technical issues.
Build mapping rules, certification campaigns, and compliance reports for SOX, PCI, etc.
Lead application onboarding and target system integrations using REST, SOAP, JDBC, LDAP, etc
Install, configure, and customize IdentityNow platform modal and connectors.
Collaborate with cross-functional teams including DevOps, Engineering, and Customer Success to address and resolve customer concerns.
Manage and resolve support tickets, ensuring timely and effective solutions.
Conduct root cause analysis and implement corrective actions to prevent recurrence of issues.
Draft HLD/LLD, test scripts, workflow diagrams, and operational runbooks.
Onboard applications to SailPoint IdentityNow, including configuring connectors and managing identity profiles. Candidate must have experience in integrating ServiceNow with SailPoint (ServiceNow Catalog Integration / Ticketing based integration / Managed application integration)
Having good exposure of application onboarding for SAP applications/Oracle business suits etc
Experience in troubleshooting complex issues, collaborating with internal teams, and ensuring high customer satisfaction.
Assist in the development and maintenance of support documentation and knowledge base articles.
Experience with RESTful APIs and integration with other systems.
Participate in on-call support rotation as needed.
Provide training and guidance to junior support engineers.
Excellent problem-solving skills and the ability to troubleshoot complex issues.
Strong communication skills, both written and verbal.
Ability to work independently and as part of a team.
Preferred Skills
- Experience with other IAM tools such as Okta, Ping Identity, or Microsoft Entra ID (formerly Azure AD).
- Knowledge of cloud platforms like AWS, Azure, or Google Cloud.
Certification in SailPoint IdentityNow or other IAM solutions.
Design and implement workflows for user Joiner/Leaver/Mover events.
Strong understanding of IAM concepts, including user provisioning, access certification, and role management.
Provide advanced support for SailPoint IdentityNow, resolving complex technical issues.
Build mapping rules, certification campaigns, and compliance reports for SOX, PCI, etc.
Lead application onboarding and target system integrations using REST, SOAP, JDBC, LDAP, etc
Install, configure, and customize IdentityNow platform modal and connectors.
Collaborate with cross-functional teams including DevOps, Engineering, and Customer Success to address and resolve customer concerns.
Manage and resolve support tickets, ensuring timely and effective solutions.
Conduct root cause analysis and implement corrective actions to prevent recurrence of issues.
Draft HLD/LLD, test scripts, workflow diagrams, and operational runbooks.
Onboard applications to SailPoint IdentityNow, including configuring connectors and managing identity profiles. Candidate must have experience in integrating ServiceNow with SailPoint (ServiceNow Catalog Integration / Ticketing based integration / Managed application integration)
Having good exposure of application onboarding for SAP applications/Oracle business suits etc
Experience in troubleshooting complex issues, collaborating with internal teams, and ensuring high customer satisfaction.
Assist in the development and maintenance of support documentation and knowledge base articles.
Experience with RESTful APIs and integration with other systems.
Participate in on-call support rotation as needed.
Provide training and guidance to junior support engineers.
Excellent problem-solving skills and the ability to troubleshoot complex issues.
Strong communication skills, both written and verbal.
Ability to work independently and as part of a team.
Preferred Skills
- Experience with other IAM tools such as Okta, Ping Identity, or Microsoft Entra ID (formerly Azure AD).
- Knowledge of cloud platforms like AWS, Azure, or Google Cloud.
Certification in SailPoint IdentityNow or other IAM solutions.
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