The Head – Central Network Support is responsible for ensuring the quality and efficiency of the RSA (Roadside Assistance) provider network. This includes managing provider onboarding, maintaining network hygiene, driving key projects for network optimization, managing service costs, reconciling payments, resolving network-related queries, and ensuring adherence to Standard Operating Procedures (SOPs). The role also involves administrative management of depots and collaboration with internal and external stakeholders to deliver exceptional service quality and operational excellence.
Provider Onboarding & Network Quality
Ensure quality and compliance in the provider onboarding process, including documentation and operational standards.
Maintain network hygiene by regularly auditing and monitoring provider performance.
Drive projects to optimize network presence and ensure adequate coverage across regions.
Service Cost Management
Manage service costs effectively by negotiating with providers and implementing cost control measures.
Monitor and analyze cost trends to identify opportunities for optimization.
Payment Reconciliation & Query Resolution
Reconcile payments with providers to ensure accuracy and timely processing.
Resolve network-related queries and implement corrective actions to prevent recurrence.
Standard Operating Procedures (SOPs) & Compliance
Develop, implement, and monitor adherence to SOPs for network operations.
Ensure compliance with all regulatory and organizational requirements.
Don't want to miss the next one?
Subscribe to daily email alerts for roles matching your interests.
